Introducing our new Programme Manager

The RSG has this week welcomed Deep Sen Gupta as its new Programme Manager.

Deep will work with the RSG to:

  • Develop options for the future operating model of the national and local organisations that support and represent pharmacy contractors
  • Develop detailed design proposals of the future organisation structures
  • Execute the proposal approval process/contractor vote
  • Develop the approach to implementing the changes voted by contractors

Deep’s experience in managing end to end programme delivery spans a broad range of operational and structural transformation, as well as implementing new operating models to improve efficiency, performance, and service delivery. His skill set includes: culture change; stakeholder management; mediation and arbitration; digital transformation; and organisational design. 

Deep’s experience includes transforming the organisation design at RSA Insurance and Insight Europe, a Fortune 500 technology company; customer services and partner/supplier delivery at the Legal Aid Agency following a change in legislation and public policy; as well as delivering transformational initiatives at HM Courts Service, the Home Office and latterly, the Houses of Parliament.

This week has also seen Sarah Shaw join the RSG on a part-time basis offering communications support. Sarah has a wealth of experience in healthcare communications including helping to steer a significant transformation programme at St John Ambulance. Sarah will be supporting the RSG as it continues to communicate 

How the RSG has listened to your feedback

Community pharmacy contractors and LPCs attended two events in May to tell the RSG what they thought about the RSG Programme Design Principles and RSG Draft Programme Plan to take forward work to improve contractor representation and support.  

To find out how your feedback has helped shape the development of the final programme design principles and timeline of activity which was presented at the pharmacy sector wide event on Monday 14th June click here. Feedback from the 14th June event will also be examined and taken into consideration for RSG work going forwards.