Final report

​The findings and recommendations of the independent review into community pharmacy representation and support were published on Friday 19th June 2020.

With evidence of listening to over half of all contractors, almost all LPCs, PSNC members and employees in addition to similar external bodies, the report recommends widespread and significant changes.

The review team has made 33 recommendations, including the introduction of an independent governance and strategy oversight committee, replacement of the PSNC with a council constituted with LPC chairs and significantly increased funding for national negotiation activities.

A webinar on the review’s findings for community pharmacy contractors was held on 29th June 2020. View an on-demand version here.

Review documents

Full report: Independent Review of Community Pharmacy Contractor Representation and Support

Shorter version: Independent Review of Community Pharmacy Contractor Representation and Support – Report Overview


i. PSNC model Job Description and Profile LPC Chief Officer

ii. LPC constitution

iii. LPC governance guide

iv. PSNC rules effective

v. PSNC structure

vi. PSNC constitution

vii. CCA position statement

viii. NPA Position statement

ix. AIMp position statement

x. RPS position statement

xi. LPC and contractor focus group topic guides

xii. LPC suvey tool

xiii. Contractor survey tool

xiv. Contractor national survey data analysis

xv. LPC national data survey analysis

xvi. Independent review team (bios)