RSG releases its working plan for the Contractor Voting Process

The Pharmacy Review Steering Group (RSG) has today published its working plan for the contractor vote that will be held early in 2022 on the future of community pharmacy representation and support. 

Since its launch, the RSG has been undertaking a programme of work to define the future of community pharmacy representation and support at both a local and national level, aiming to ensure that all contractors receive the best services possible. 

These options are currently being developed and contractors and others are invited to take part in a series of engagement events taking place this month. Whatever the proposal looks like, the final decision on whether to implement the changes will be for contractors only to decide, and a contractor vote will be held early in 2022.

The paper sets out the RSG’s plan for that vote. In developing this, as in all its work, the RSG has sought to be as inclusive as possible and it has settled on a plan that will not reinforce divisions within the sector.  

Contractors are encouraged to share their views with the RSG by attending the current round of focus groups, or further questions or feedback can be emailed to

Introducing our new Programme Manager

The RSG has this week welcomed Deep Sen Gupta as its new Programme Manager.

Deep will work with the RSG to:

  • Develop options for the future operating model of the national and local organisations that support and represent pharmacy contractors
  • Develop detailed design proposals of the future organisation structures
  • Execute the proposal approval process/contractor vote
  • Develop the approach to implementing the changes voted by contractors

Deep’s experience in managing end to end programme delivery spans a broad range of operational and structural transformation, as well as implementing new operating models to improve efficiency, performance, and service delivery. His skill set includes: culture change; stakeholder management; mediation and arbitration; digital transformation; and organisational design. 

Deep’s experience includes transforming the organisation design at RSA Insurance and Insight Europe, a Fortune 500 technology company; customer services and partner/supplier delivery at the Legal Aid Agency following a change in legislation and public policy; as well as delivering transformational initiatives at HM Courts Service, the Home Office and latterly, the Houses of Parliament.

This week has also seen Sarah Shaw join the RSG on a part-time basis offering communications support. Sarah has a wealth of experience in healthcare communications including helping to steer a significant transformation programme at St John Ambulance. Sarah will be supporting the RSG as it continues to communicate